Analyst – Service Desk 5B at Genpact – Jobs 2026
Analyst – Service Desk 5B at Genpact – Jobs 2026
Genpact is hiring Analyst – Service Desk professionals for its Hyderabad office. The role focuses on Level 1 IT support, technical troubleshooting, customer service and incident ownership.
Candidates with a relevant bachelor’s degree and strong technical support, communication and problem-solving skills can apply. The position operates as an office-based night-shift role.
Quick Job Details
| Company | Genpact |
| Job Role | Analyst – Service Desk 5B |
| Qualification | Bachelor’s in Computer Engineering, Database Management, Information Systems, IT or Network Engineering |
| Experience | Freshers |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Office |
| Job Type | Regular |
| Salary | Not specified by the employer. |
| Job ID | JR10026540 |
| Last Date | 31 October 2026 |
Role Overview
The Analyst – Service Desk will provide Level 1 technical assistance, troubleshoot hardware and software issues, maintain systems and networks, support users and take ownership of incidents from creation through closure.
Key Responsibilities
- Provide Level 1 technical assistance and support for incoming queries and issues.
- Handle customer concerns with strong service orientation, empathy and professionalism.
- Troubleshoot software and hardware problems.
- Install and configure software and hardware.
- Perform system upgrades and monitor computer systems and networks.
- Maintain security and privacy of systems and networks.
- Search knowledge-management resources to identify solutions.
- Document issues and solutions in the knowledge repository.
- Take ownership of incidents from creation through closure.
- Provide users with timely technical support and guidance.
Eligibility & Required Skills
- Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology or Network Engineering.
- Strong customer service orientation.
- Good technical troubleshooting and problem-solving skills.
- Strong communication and professional customer-handling abilities.
- Knowledge of IT Service Desk processes.
- English proficiency is required.
- Ability to work effectively during critical situations and handle multiple tasks.
- Skills in collaboration tools, workplace services and field support are relevant.
Salary & Career Information
Salary: Not specified by the employer. The role provides practical exposure to IT service desk operations, hardware and software troubleshooting, networks, systems support and customer service.
Recommended Skills & Learning Resources
Focus on IT service management, Windows troubleshooting, networking fundamentals, hardware/software support, customer service and incident management.
Interview Preparation
Prepare for questions on IT service desk scenarios, hardware and software troubleshooting, networking, incident management, customer handling, Windows systems and technical support processes.
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How to Apply for Genpact Analyst – Service Desk 5B
Eligible candidates can apply online through the official Genpact careers page before 31 October 2026.
What qualification is required for the Genpact Service Desk role?
A bachelor’s degree in Computer Engineering, Database Management, Information Systems, IT or Network Engineering is listed.
What is the work shift for this position?
The supplied listing specifies a night job shift in India and an office-based work arrangement.
What is the salary for the Genpact Analyst role?
The salary has not been specified in the supplied job listing.
This role is suitable for candidates interested in building a career in IT service desk operations, technical troubleshooting and enterprise support.