Genpact Walk-in Drive 2026 | Voice Process, Hyderabad
Genpact Walk-in Drive 2026: Customer Service Voice Role | Hyderabad
Genpact is conducting a walk-in drive for Customer Service Voice roles in Hyderabad on 4th November 2026 (Wednesday). The opportunity is open to graduates from any discipline except Law and Diploma, with 0–3 years of experience listed for the voice role. Freshers from the 2022–2026 passing batches are eligible according to the supplied recruitment details.
The selected candidates will work from the Hyderabad office and handle customer queries, provide support for account recovery-related data collection, understand client processes and policies, reproduce customer issues, and escalate product bugs. Candidates should be comfortable with flexible shifts and carry the required documents to the walk-in venue.
Genpact Walk-in Recruitment 2026 – Key Details
| Company | Genpact |
| Job Role | Customer Service – Voice Process |
| Job Category | Customer Success / Service & Operations |
| Qualification | Any Graduate except Law / Diploma |
| Experience | 0–3 years; previous voice process experience mentioned for experienced candidates |
| Freshers Eligibility | 2022–2026 passouts |
| Location | Hyderabad, Telangana |
| Work Mode | Work from office only |
| Employment Type | Full-time, Permanent |
| Walk-in Date | 4th November 2026 (Wednesday) |
| Walk-in Timing | 12:00 PM – 1:00 PM |
| Openings | 10 |
| Salary / CTC | Not disclosed |
| Shifts | Flexible with any shift |
| Job Application | Online / Walk-in |
About Genpact
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through business knowledge, operational excellence, and technology solutions, the company helps organisations across industries address complex challenges.
Genpact’s teams work with data, technology, and AI to support business transformation. The company describes its AI Gigafactory as an accelerator for scaling advanced technology solutions, including large-scale models and agentic AI, to help global enterprises work smarter and grow faster.
Genpact says its teams are powered by curiosity, courage, and innovation and focus on delivering solutions for enterprise clients.
About the Customer Service Voice Role
The Customer Service Voice role is part of Genpact’s customer support and service operations. Candidates will respond to customer queries and concerns, provide support for data collection related to account recovery, and maintain an understanding of client processes and policies.
The position also involves reproducing customer issues, escalating product bugs, and providing excellent customer service. Candidates should demonstrate critical thinking and analytical ability while handling customer concerns.
This opportunity is suitable for graduates interested in voice process, customer support, customer care, telecalling, and BPO operations.
Genpact Walk-in 2026 – Eligibility Criteria
Educational Qualification
- Any graduate can apply.
- Law graduates and Diploma candidates are not eligible according to the supplied listing.
Experience Requirement
- Experience range mentioned: 0–3 years.
- Previous experience in a voice role is specified for experienced candidates.
- Freshers from the 2022–2026 passing batches are eligible according to the supplied details.
Communication and Customer Support Skills
- Ability to respond to customer queries and concerns.
- Customer service and customer support skills.
- Ability to understand client processes and policies.
- Critical thinking and analytical ability.
- Ability to reproduce customer issues and escalate product bugs.
- Comfort with flexible shifts.
Note: The supplied listing does not specify a language requirement for this particular walk-in. Candidates should confirm any language expectations with the recruiter before attending.
Key Responsibilities
Selected candidates will be responsible for the following activities:
- Respond to customer queries and customer concerns.
- Provide support for data collection to enable recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to customers.
- Exhibit the capacity for critical thinking and analysis.
Work Location, Shifts and Employment Details
The walk-in recruitment is for the Hyderabad work location. The listing specifies that the role is work from office only; candidates should be prepared to work from the office rather than remotely.
Shifts are described as flexible, with candidates expected to be comfortable with any shift. The listing identifies the employment type as full-time and permanent.
The supplied job details do not provide a confirmed salary or CTC. Candidates should ask the recruitment team about compensation, shift arrangements, and other employment terms during the hiring process.
Genpact Walk-in Venue and Timings
| Walk-in Date | Wednesday, 4th November 2026 |
| Reporting Time | 12:00 PM – 1:00 PM |
| Company | Genpact |
| Venue | F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 |
| Openings | 10 |
| Work Location | Hyderabad – Work from office only |
Candidates should plan their travel in advance and reach the venue within the stated walk-in time. The supplied listing gives a one-hour reporting window, from 12 PM to 1 PM.
Mandatory Documents to Carry
Applicants attending the Genpact Hyderabad walk-in should carry the following documents:
- 2 passport-size photographs – one photograph should be pasted on the resume.
- 2 copies of the updated resume.
- Original Aadhaar card.
Keep the documents ready before leaving for the venue. The listing specifically asks candidates to bring the original Aadhaar card and two resume copies.
Why Join Genpact?
According to the supplied recruitment description, Genpact offers candidates the opportunity to:
- Work with technology and innovation: Gain exposure to an environment focused on AI, automation, and digital innovation.
- Make an impact: Support global enterprises and contribute to business challenges.
- Accelerate career development: Access hands-on experience, mentorship, and continuous learning opportunities.
- Work with experienced teams: Join a workforce described by Genpact as 140,000+ thinkers and problem-solvers.
- Be part of a values-driven culture: Work in an environment that emphasises integrity, inclusion, curiosity, courage, and customer focus.
How to Apply for Genpact Walk-in Drive 2026?
Interested and eligible candidates can use the supplied Naukri job listing to review the vacancy and application information. Candidates should also prepare to attend the walk-in at the specified Hyderabad venue on 4th November 2026.
- Review the Customer Service Voice role and eligibility criteria.
- Check that your graduation qualification meets the listed requirements.
- Freshers should verify that they belong to the 2022–2026 passing batches.
- Experienced applicants should ensure they have relevant voice process experience.
- Prepare two copies of your resume and two passport-size photographs.
- Carry your original Aadhaar card.
- Attend the walk-in at Genpact, Hafeezpet, Hyderabad, between 12 PM and 1 PM on 4th November 2026.
- Confirm any remaining recruitment details directly with the company or through the job listing.
Recruitment safety: Genpact states that it does not charge fees to process job applications or require applicants to pay to participate in its hiring process. Do not pay for a starter kit, application, equipment, training, or a promised job offer.
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Interview Preparation
Frequently Asked Questions (FAQs)
1. When is the Genpact Hyderabad walk-in drive?
The walk-in is scheduled for Wednesday, 4th November 2026, from 12:00 PM to 1:00 PM at Genpact, Hafeezpet Road, Vinayaka Nagar, Hafeezpet, Hyderabad.
2. Who can apply for the Genpact Customer Service Voice role?
Any graduate except Law and Diploma candidates can apply. The listing mentions 0–3 years of experience and states that freshers from the 2022–2026 passing batches are eligible.
3. What documents should candidates carry for the Genpact walk-in?
Candidates should carry two passport-size photographs, with one pasted on the resume, two copies of their resume, and their original Aadhaar card.
Final Words
Genpact’s Customer Service Voice walk-in is scheduled for 4th November 2026 in Hafeezpet, Hyderabad. The listing offers 10 openings and is aimed at graduates, including eligible freshers from the 2022–2026 batches and candidates with voice process experience. Applicants should review the eligibility details, prepare the mandatory documents, and attend within the stated reporting time.
Keep checking ThePowerHunt for more walk-in drives, fresher jobs, internships, and recruitment updates.