NiCE Associate Technical Support Engineer Recruitment 2026 | Pune | 1–3 Years

NiCE Associate Technical Support Engineer Recruitment 2026 | Pune | 1–3 Years

NiCE (NICE Ltd.) is hiring an Associate Technical Support Engineer for its Cloud Operations team in Pune, India. Candidates with 1–3 years of experience in technical support, application support, Network Operations Centre (NOC), production monitoring or cloud operations can apply. This opportunity is particularly suitable for professionals with basic Microsoft Azure knowledge who want to develop their careers in cloud monitoring, production support and technical operations.

This role offers practical exposure to Microsoft Azure, enterprise monitoring platforms, incident management, scripting and AI-powered technical tools such as Claude and Copilot. Candidates will work with experienced engineers and global teams while supporting a cloud-based product used by public safety and justice agencies. The position also offers a potential growth path towards Technical Support Engineering, Advanced Support, Site Reliability Engineering (SRE), Cloud Operations and AI Operations.

NiCE Associate Technical Support Engineer – Job Overview

Company Name	NiCE (NICE Ltd.)
Job Role	Associate Technical Support Engineer
Qualification	Bachelor’s Degree in Computer Science, IT or a related field (BE, BTech or BSc)
Experience	1–3 Years
Eligible Batch	Not Specified
Salary	Not Disclosed
Job Type	Full-time opportunity (employment type not separately specified)
Work Mode	Hybrid – 2 Days Office and 3 Days Remote per Week
Job Location	Pune, India
Requisition ID	11916
Reporting To	Tech Manager
Role Type	Individual Contributor
Department	Cloud Operations
Shift Timings	Rotational shifts aligned to US time zones, including night shifts
On-Call Requirement	Weekend on-call rotation shared across the team

About the Associate Technical Support Engineer Role

NiCE Public Safety provides a cloud-based enterprise product used by public safety and justice agencies. Since customers depend on the platform for time-sensitive operations, system availability and reliability are essential. The Associate Technical Support Engineer will help maintain the health of this production environment by monitoring systems hosted on Microsoft Azure, responding to alerts and performing first-level troubleshooting.

The position involves working under the guidance of senior Technical Support Engineers, following established Standard Operating Procedures (SOPs) and gradually taking ownership of operational activities. The team uses technologies such as Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana. The role also encourages the practical use of AI tools and simple scripts to improve routine technical operations.

Key Responsibilities

• Monitor production systems hosted on Microsoft Azure using Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana.
• Watch alert queues and dashboards, acknowledge alerts promptly and take action according to defined SOPs.
• Perform first-level troubleshooting by reviewing system logs, metrics and recent changes.
• Document troubleshooting findings clearly and accurately.
• Raise and track incidents using the ticketing tool.
• Escalate issues to senior engineers or Advanced Support on time with complete information.
• Assist senior engineers during major incidents by gathering logs, running health checks and maintaining incident notes.
• Identify noisy or misfiring alerts and report them to the senior team to help reduce false alarms.
• Use AI tools such as Claude and Copilot to help read logs, summarize incidents and draft technical updates.
• Write simple scripts to automate routine activities such as reports and health checks, with guidance from senior engineers.
• Share clear and timely updates with internal stakeholders during incidents.
• Follow and help update SOPs, knowledge articles and troubleshooting guides.
• Meet defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and escalation processes.

Required Skills and Eligibility Criteria

• Experience: 1–3 years in technical support, application support, NOC, production monitoring or cloud operations.
• Education: Bachelor’s degree in Computer Science, Information Technology or a related field (BE, BTech or BSc).
• Microsoft Azure: Basic hands-on exposure to Azure and cloud-based environments.
• Monitoring Tools: Basic experience with at least one tool such as Azure Monitor, Application Insights, Log Analytics, Grafana or Kibana.
• Cloud Fundamentals: Basic understanding of cloud concepts, web applications and client-server systems.
• Operating Systems: Working knowledge of Windows or Linux, including reading logs and checking services and processes.
• Scripting: Basic scripting ability in PowerShell, Python or Shell, or a strong willingness to learn.
• Ticketing Tools: Familiarity with tools such as ServiceNow or Jira.
• AI Tools: Comfort using Claude, Copilot or ChatGPT for everyday technical work.
• Communication: Good written and verbal English communication skills and the ability to explain technical issues clearly to senior engineers or customers.
• Professional Skills: Willingness to learn, accept feedback, follow processes carefully and work collaboratively.

Additional Skills and Preferred Exposure:

• Exposure to KQL queries in Log Analytics.
• Basic knowledge of REST APIs and how to test them.
• Awareness of Docker, Kubernetes or CI/CD pipelines.
• Azure Fundamentals (AZ-900) or ITIL Foundation certification.
• Interest in AI tools, prompt writing or building small automations.

Important Work Conditions

Candidates should carefully consider the operational requirements before applying. This role involves rotational shifts aligned to US time zones, including night shifts. Employees will also participate in a weekend on-call rotation shared across the team. The position is based in NiCE’s Pune office and involves working with global teams. Under the NiCE-FLEX hybrid model, employees work 2 days from the office and 3 days remotely each week.

NiCE Associate Technical Support Engineer Salary Insights

The official salary for this position has not been disclosed in the available recruitment details. As an indicative market estimate only, similar early-career technical support and cloud operations positions in India may offer approximately ₹3.5 lakh to ₹6.5 lakh per annum, depending on experience, Azure knowledge, monitoring skills, scripting ability and interview performance. This is not a confirmed NiCE salary or an official compensation range. Candidates should confirm the actual package and benefits during the recruitment process.

Why Is This Role a Good Opportunity?

This position can be a valuable career step for professionals who want to move beyond basic technical support and develop expertise in cloud infrastructure and production operations. Candidates can gain experience with enterprise monitoring tools, incident management, Azure services, automation and AI-assisted troubleshooting. Learning from senior engineers and supporting a product used by public safety and justice agencies can provide meaningful operational exposure. NiCE also highlights internal career opportunities and a growth path towards Technical Support Engineer, Advanced Support, SRE, Cloud Operations and AI Operations roles.

Recommended Skills and Learning Resources

Candidates preparing for this opportunity should strengthen their scripting, cloud fundamentals and troubleshooting knowledge. Python can help with routine automation, reporting and basic scripting tasks. Understanding cloud platforms and their monitoring capabilities is also useful for production support responsibilities.

• Python Course and Notes – Build programming and scripting fundamentals for technical support automation.
• Cloud Computing Course – Explore cloud computing concepts and strengthen your understanding of cloud environments. Note that this resource covers AWS rather than Azure.

Interview Preparation

Prepare for questions on cloud computing fundamentals, Microsoft Azure monitoring, Linux and Windows commands, log analysis, incident management, ticketing systems, basic scripting and troubleshooting scenarios. Candidates should also understand SLAs, escalation procedures, REST APIs and basic networking concepts. Practise common technical support and service desk interview questions to improve your confidence during technical and HR discussions.

Explore More Job Opportunities

Looking for more opportunities in IT support, cloud computing and technology? Explore these job categories to discover additional openings:

• Latest IT Jobs and Private Company Recruitment
• Internship Opportunities for Students and Graduates
• Latest Government Job Notifications

How to Apply for NiCE Recruitment 2026

Interested candidates can follow these steps to apply for the Associate Technical Support Engineer position:

1. Visit the official NiCE recruitment page using the application link below.
2. Open the Associate Technical Support Engineer job listing.
3. Review the experience, educational qualifications and technical skill requirements.
4. Check the rotational shift, night shift, weekend on-call and hybrid work conditions.
5. Click the application option available on the official recruitment portal.
6. Enter your personal, educational and professional information accurately.
7. Upload your updated resume highlighting Azure, monitoring, technical support, scripting and troubleshooting experience.
8. Review the details and submit your application.
9. Monitor your registered email for further communication from the NiCE recruitment team.

Apply Now – NiCE Careers

Frequently Asked Questions (FAQs)

1. Who is eligible to apply for NiCE Associate Technical Support Engineer Recruitment 2026?

Candidates with 1–3 years of experience in technical support, application support, NOC, production monitoring or cloud operations can apply. A bachelor’s degree in Computer Science, IT or a related field, such as BE, BTech or BSc, is required.

2. What is the salary offered for the NiCE Associate Technical Support Engineer role?

The official salary has not been disclosed. The indicative market estimate mentioned in this article is approximately ₹3.5–6.5 LPA, but the actual NiCE compensation must be confirmed during recruitment.

3. Is the NiCE Associate Technical Support Engineer position remote or work from office?

The position follows the NiCE-FLEX hybrid work model, with 2 days in the Pune office and 3 days working remotely each week. Rotational shifts aligned to US time zones, including night shifts, and a shared weekend on-call rotation are part of the role.

Final Words

NiCE Associate Technical Support Engineer recruitment is a promising opportunity for professionals with 1–3 years of experience who want to develop their careers in cloud operations, technical support and production monitoring. Candidates with basic Azure exposure, monitoring tool knowledge, scripting fundamentals and strong troubleshooting abilities should consider applying. Prepare your resume carefully, revise cloud and technical support concepts, and keep exploring new IT jobs and learning opportunities. Visit our website regularly for more private-sector recruitment updates, internships and career preparation resources.