Gainsight Off Campus Drive 2026 | Hiring Technical Support Analyst (L1) | Hyderabad
Gainsight Off Campus Drive 2026 | Hiring Technical Support Analyst (L1) | Hyderabad
Gainsight has announced its Off Campus Drive 2026 for the role of Technical Support Analyst (L1) at its Hyderabad location. This is a strong opportunity for BE/B.Tech graduates with 0–2 years of experience who want to build a career in technical support, SQL troubleshooting, and customer success platforms.
If you are comfortable working with web applications, databases, and enjoy solving customer issues in a fast-paced environment, this role can be a great starting point.
Gainsight
| Company Name | Gainsight |
| Role | Technical Support Analyst (L1) |
| Qualification | BE / B.Tech (CS or related preferred) |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | As per Company Standards (Market Avg: ₹6–10 LPA) |
| Experience | 0 – 2 Years |
| Location | Hyderabad (Hybrid) |
| Job Type | Full Time |
About Gainsight
Gainsight is the world’s leading Customer Success platform, helping businesses drive efficient growth by unifying the post-sales customer journey. Its suite of solutions includes customer success management, product experience, community management, customer education, and AI-driven insights. Gainsight is trusted by companies across industries, including nearly 200 publicly traded organizations.
Job Description
As a Technical Support Analyst (L1), you will play a key role in customer retention and success by resolving technical issues efficiently and ensuring customers gain maximum value from the Gainsight platform. You will work closely with Engineering, Product, and Customer Success teams to deliver seamless support outcomes.
This is a hybrid role based in Hyderabad and may require night or rotational shifts depending on business needs.
Key Responsibilities
- Prioritize and manage support tickets effectively.
- Learn and stay updated with Gainsight product technologies.
- Provide clear written and verbal communication to customers.
- Collaborate with cross-functional teams to resolve issues.
- Manage escalations for enterprise accounts.
- Build strong and trusting relationships with clients.
- Handle 20+ tickets per week via support platforms.
- Debug web applications using Chrome Developer Tools.
- Support proactive account management activities.
Required Skills & Qualifications
- 0-2 years of experience in technical support (freshers with strong skills may apply).
- Strong knowledge of SQL and database querying.
- Understanding of database architecture.
- Experience with Salesforce Apps and web-based applications.
- Basic knowledge of HTML, CSS, JavaScript, and DOM.
- Ability to debug web technologies.
- Strong communication and problem-solving skills.
- Willingness to work in night or rotational shifts.
Preferred Skills
- Experience in debugging web-based technologies.
- Customer service-oriented mindset.
- Strong time management and multitasking ability.
How To Apply For Gainsight Off Campus Drive 2026?
Interested and eligible candidates can apply online through the official Gainsight careers portal.
If you want to build a career in technical support, SQL troubleshooting, and enterprise SaaS platforms, this Gainsight opportunity can help you gain real-world exposure. Strengthen your SQL fundamentals, web debugging skills, and communication before applying.
Good luck with your Gainsight job application