Nasdaq Careers 2026 | Hiring Analyst – Client Support Services | Mumbai
Nasdaq Careers 2026 | Hiring Analyst – Client Support Services | Mumbai
Nasdaq has announced its Careers 2026 hiring for the role of Analyst – Client Support Services at its Mumbai location. This is a strong opportunity for BE/B.Tech graduates with 0–2 years of experience who want to build a career in client support, service management, and operational analytics within a global financial technology company.
If you are strong in communication, data analysis, and ServiceNow-based workflows, this role can help you gain valuable exposure in a multinational environment.
Nasdaq
| Company Name | Nasdaq |
| Role | Analyst – Client Support Services |
| Qualification | BE / B.Tech (or relevant Computer Degree) |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | As per Company Standards (Market Avg: ₹6–12 LPA) |
| Experience | 0 – 2 Years |
| Location | Mumbai |
| Job Type | Full Time |
About Nasdaq
Nasdaq is a global technology-driven financial services company committed to advancing economic progress. It powers capital markets, supports stronger economies, and drives sustainable growth worldwide. Nasdaq works with clients across countries to deliver innovative market infrastructure and financial solutions.
Job Description
As an Analyst – Client Support Services, you will focus on client-facing activities and work closely with teams across India and other global locations. Your primary responsibility will be to monitor service performance, analyze support metrics, and identify process improvements to enhance client satisfaction.
Key Responsibilities
- Monitor and analyze support KPIs such as SLA adherence, first response time, and resolution time.
- Track backlog and ticket volume trends.
- Identify patterns in customer issues and escalate root-cause insights.
- Review customer support workflows to identify inefficiencies and quality gaps.
- Document and standardize operational processes.
- Collaborate with global Nasdaq teams to drive service improvements.
Required Qualifications
- 0–2 years of relevant experience.
- Strong knowledge of ServiceNow (Primary Skill).
- Good communication and presentation skills.
- B.Tech or relevant computer-related degree.
Preferred Skills
- Strong knowledge of Microsoft Excel.
- Good PowerPoint skills for reporting and presentations.
- Ability to analyze service metrics and operational data.
How To Apply For Nasdaq Careers 2026?
Interested and eligible candidates can apply online through the official Nasdaq careers portal.
If you are looking to build your career in client services, service analytics, and enterprise support systems, this Nasdaq opportunity can provide strong international exposure. Focus on ServiceNow basics, SLA metrics, and Excel reporting before applying.