Accenture IT Customer Service New Associate Jobs 2026 | Freshers
Accenture IT Customer Service New Associate Jobs 2026 | Freshers
Accenture is hiring IT Customer Service New Associates for its Customer Support function in Hyderabad. The role focuses on non-voice service desk support through email and chat.
Candidates will handle customer queries, troubleshoot incidents and service requests, manage escalations and resolve issues within defined service-level agreements.
Quick Job Details
| Company | Accenture |
| Job Role | IT Customer Service New Associate |
| Qualification | Any Graduation |
| Experience | Freshers/0–1 years |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Not specified |
| Job Type | Full-time |
| Salary | Not specified by the employer. |
| Job No. | AIOC-S01665811 |
Role Overview
The IT Customer Service New Associate will provide non-voice service desk support by recording, diagnosing, troubleshooting and resolving incidents and service requests through email, web and chat channels.
Key Responsibilities
- Handle customer queries, complaints and escalations through non-voice channels.
- Record and diagnose incidents and service requests.
- Troubleshoot and resolve issues within the defined support scope.
- Manage unplanned interruptions and work toward restoring normal service operations.
- Close faults and complaints within applicable SLAs.
- Communicate through email and chat while maintaining accurate records.
Eligibility & Required Skills
- Any graduation.
- 0–1 years of experience.
- Strong email and chat communication skills.
- Good typing skills.
- Knowledge of Service Desk Non-Voice Support.
- Ability to follow defined guidelines and solve routine problems.
- Willingness to work rotational shifts.
Salary & Career Information
Salary: Not specified by the employer. The role provides exposure to service desk operations, incident management, customer support, SLA-based resolution and non-voice technical support.
Recommended Skills & Learning Resources
Focus on service desk fundamentals, email communication, incident management, troubleshooting, SLA concepts, typing accuracy and customer support.
Interview Preparation
Prepare service desk scenarios, customer support questions, email writing, troubleshooting situations, SLA concepts and questions about handling escalations through non-voice channels.
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How to Apply for Accenture IT Customer Service New Associate
Eligible candidates can apply through the official Accenture careers portal using Job No. AIOC-S01665811.
FAQ 1: What qualification is required?
Any graduation is listed as the required qualification.
FAQ 2: Is this a non-voice role?
Yes. The required skill is Service Desk Non-Voice Support, with email, web and chat interactions mentioned in the description.
FAQ 3: Is experience required?
The listing specifies 0–1 years of experience.
Review the complete job requirements and apply through the official Accenture careers portal if the role matches your profile.