Deloitte Associate Services Specialist I Jobs 2026
Deloitte Associate Services Specialist I Jobs 2026
Deloitte is hiring Associate Services Specialists to provide technical and customer support for digital applications within its Global Tax & Legal Support function. The team supports applications and users globally through voice and non-voice channels.
The role involves incident management, troubleshooting, service requests, application support and customer communication while maintaining service-level and quality standards in a 24×7 environment.
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Quick Job Details
| Company | Deloitte |
| Job Role | Associate Services Specialist I |
| Qualification | Any Bachelor’s degree with computer science, computer engineering or technical L1 troubleshooting knowledge |
| Experience | Freshers/0–2 years |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Not specified |
| Job Type | Full-time |
| Salary | Not specified by the employer. |
Role Overview
The Associate Services Specialist will act as a first point of contact for users, managing incidents and service requests, troubleshooting application issues and providing support through phone, chat and email.
Key Responsibilities
- Manage end-to-end incidents and service requests.
- Provide voice and non-voice support through calls, chats and emails.
- Follow ITIL-based incident, problem and change management practices.
- Monitor service metrics including C-SAT, AHT, FCR and quality scores.
- Triage and troubleshoot application issues and record new defects.
- Manage support mailboxes and communicate with internal and external users.
- Troubleshoot MS Office and Microsoft-stack applications including ASP.NET, C#, Active Directory and DPASS.
- Provision user accounts for external client users.
Eligibility & Required Skills
- Any Bachelor’s degree with relevant technical knowledge.
- 0–2 years of experience; the supplied listing also mentions 0–1 year in its technical requirements.
- Excellent customer service skills across phone, chat and email.
- Excellent spoken and written English communication.
- Proficiency in MS Office applications.
- ServiceNow and Azure experience are preferred.
- Exposure to application support and ITIL framework.
- Willingness to work in a 24×7 environment with rotating shifts.
Salary & Career Information
Salary: Not specified by the employer. The role offers experience in application support, IT service management, customer support and enterprise digital applications.
Recommended Skills & Learning Resources
Focus on ITIL concepts, troubleshooting, Microsoft technologies, ServiceNow, Azure, MS Office and professional customer communication.
Interview Preparation
Prepare ITIL incident management, troubleshooting scenarios, customer service situations, SLA metrics, MS Office, application support and communication-based questions.
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How to Apply for Deloitte Associate Services Specialist I
Eligible candidates can apply through the official Deloitte USI careers portal using the supplied job link.
FAQ 1: What qualification is required?
Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 troubleshooting or a related field is listed.
FAQ 2: Is prior experience required?
The listing states 0–2 years of experience, while its technical requirements section mentions 0–1 year.
FAQ 3: Are rotating shifts required?
Yes. The listing states that candidates should be comfortable working in a 24×7 environment with rotating shifts.
Review the complete Deloitte requirements and shift expectations before applying through the official careers portal.
WhatsApp Version
🏢 Company: Deloitte
💼 Role: Associate Services Specialist I
🎓 Qualification: Any Bachelor’s degree
📅 Batch: Any/Recent