Virtusa L1 Support Engineer Jobs 2026
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L1 Support Engineer at Virtusa – Jobs 2026
Virtusa has listed an L1 Support Engineer position in Bengaluru, India, under Managed Services. The role focuses on first-level technical support for Supply Chain Management (SCM) applications, customer communication, ticket management and troubleshooting.
Candidates should have two years of work experience and be prepared to work mandatory 24/7 rotational shifts. The position involves coordinating with customers, business stakeholders and technical teams to resolve issues and maintain service quality.
Virtusa L1 Support Engineer – Job Details
| Company | Virtusa |
| Job Role | L1 Support Engineer |
| Qualification | Bachelor’s Degree |
| Experience | Freshers/0-2 Years |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Location | Bengaluru |
| Work Mode | Not specified |
| Job Type | Not specified by the employer |
| Salary | Not specified by the employer |
Role Overview
The L1 Support Engineer handles initial assessment and troubleshooting of user issues related to SCM applications. The role requires clear communication, accurate ticket records, timely reporting and escalation of recurring or complex problems to the appropriate technical teams.
Key Responsibilities
- Respond to user queries, access issues and SCM application problems through email, phone and ticketing tools.
- Assess incoming issues, collect relevant details and attempt initial troubleshooting.
- Reproduce reported problems and use available self-service resources to resolve them.
- Escalate recurring issues for permanent resolution by higher-level support teams.
- Prepare operational reports for business stakeholders.
- Create and maintain process documents and Standard Operating Procedures (SOPs).
- Guide operations teams on operational breaches and procedural updates.
- Maintain detailed help desk tickets and support service efficiency.
Eligibility & Required Skills
- Two years of work experience, as stated in the listing.
- Ability to troubleshoot software and application issues.
- Strong customer communication and relationship management skills.
- Knowledge of ticket management, documentation and issue escalation.
- Ability to collaborate with technical specialists and business stakeholders.
- Willingness to work mandatory 24/7 rotational shifts.
Salary & Career Information
The supplied listing does not disclose salary details or the work mode. Confirm these details with Virtusa during the application process. This role can provide experience in application support, service delivery, troubleshooting and IT operations.
Recommended Skills & Learning Resources
Practise troubleshooting workflows, ticket prioritisation, incident documentation, SQL fundamentals and professional customer communication. Familiarity with SCM applications and SOP documentation can also be useful.
Interview Preparation
Prepare to explain how you would investigate an application issue, gather diagnostic information, document a ticket and escalate a recurring incident. Be ready to discuss your experience working with customers and rotational shifts.
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How to Apply for Virtusa L1 Support Engineer
Candidates can review the requirements and apply through Virtusa’s official careers portal.
Frequently Asked Questions
1. What is the experience requirement?
The job description specifies two years of work experience.
2. Is rotational shift work required?
Yes. The listing identifies 24/7 rotational shifts as a mandatory requirement.
3. Where is the job located?
The position is listed in Bengaluru, India.
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