Harris Computer Recruitment 2026 | Associate Technical Support Consultant | Freshers Apply
Harris Computer Associate Technical Support Consultant Jobs 2026 | Freshers Apply
Harris Computer is inviting applications for the position of Associate Technical Support Consultant in India. This is an entry-level, full-time opportunity suitable for fresh graduates and candidates with 0–1 year of experience. Applicants with a Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline can explore this remote technical support opportunity.
The role offers an opportunity to develop practical experience in enterprise healthcare software, application troubleshooting, databases, incident management, and customer support. Selected candidates will receive training on enterprise healthcare software products and support processes while working with experienced consultants, making this a useful starting point for building a long-term career in IT support and enterprise technology.
Quick Job Snapshot
| Company Name | Harris Computer |
| Job Role | Associate Technical Support Consultant |
| Qualification | Bachelor’s degree in Computer Science, IT, Computer Engineering, Electronics, or related technical discipline |
| Experience | Fresher / 0–1 year |
| Eligible Batch | Not officially specified; eligible recent graduates may apply |
| Salary | Not disclosed by the company |
| Job Type | Full-Time |
| Work Mode | Remote |
| Location | Remote Pune-Baroda, India |
| Department | Technical Support / Customer Support |
| Job Requisition ID | R0046542 |
| Date Posted | Posted 8 Days Ago (as displayed in the listing) |
Role Overview
The Associate Technical Support Consultant will provide first-level technical assistance to customers who use Harris Computer’s enterprise healthcare software applications. The position focuses on understanding customer-reported problems, investigating technical issues, following troubleshooting procedures, and ensuring that incidents are handled within defined service expectations.
In this role, candidates will work with ticketing systems such as ServiceNow, review application logs and error messages, follow Standard Operating Procedures (SOPs), and document troubleshooting activities. They will also collaborate with senior consultants and development, infrastructure, database, and interface teams whenever an issue requires additional technical expertise.
The position provides exposure to enterprise applications, databases, application configuration, healthcare IT systems, incident management, and AI-assisted troubleshooting capabilities. Candidates will also work in a customer-focused environment where communication, documentation, and timely issue resolution are important.
Key Responsibilities
- Provide first-level technical support to customers using enterprise healthcare software applications.
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems.
- Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
- Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues.
- Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
- Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
- Maintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication.
- Meet defined SLA, productivity, quality, and customer satisfaction expectations.
- Participate in knowledge-transfer sessions and continuously build knowledge of supported products.
- Identify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes.
- Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality.
- Communicate clearly and professionally with customers and internal teams through email, chat, and support calls.
- Participate in rotational shifts, including evening/night/weekend coverage, based on business requirements.
- Escalate critical or high-impact issues promptly and ensure appropriate follow-up until resolution.
Required Skills and Eligibility Criteria
Harris Computer is looking for candidates with a technical educational background, an interest in troubleshooting, and the ability to communicate effectively with customers and internal teams.
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
- Fresh graduates with strong technical aptitude are encouraged to apply.
- Basic understanding of operating systems, particularly Windows.
- Understanding of networking fundamentals.
- Basic knowledge of databases and SQL concepts.
- Understanding of application troubleshooting.
- Familiarity with software development and technical support concepts.
- Good analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Flexibility to work in rotational shift timings, with certain weekend on-call responsibilities.
Preferred Skills (Good to Have)
The following skills are preferred but are not mandatory for freshers. Candidates with basic exposure to these areas may have an advantage during the selection process:
- Basic SQL and database querying.
- Windows Server fundamentals.
- Networking concepts such as TCP/IP, DNS, ports, and connectivity.
- ServiceNow or similar ITSM tools.
- ITIL fundamentals.
- Healthcare IT, EMR, or EHR concepts.
- Basic scripting using PowerShell, Python, or batch scripting.
- Exposure to AI tools used for troubleshooting or technical support.
Harris Computer Salary Insights
The official job listing does not disclose the salary for the Associate Technical Support Consultant position. Therefore, candidates should not treat any unofficial salary figure as confirmed compensation. The actual package may depend on the candidate’s qualifications, experience, location, and company compensation structure. Applicants can confirm the salary range and other compensation details during the recruitment process or with the company’s hiring team.
Why This Role Is Good for Freshers
This opportunity can help fresh graduates develop a strong foundation in enterprise IT support and customer-facing technical operations. Working with application troubleshooting, SQL concepts, Windows environments, networking, ticketing systems, and healthcare software can build transferable skills useful across several technology careers. With experience, candidates may explore career paths such as Technical Support Engineer, Application Support Analyst, IT Operations Engineer, Database Support Analyst, System Administrator, or IT Service Management professional. The training and collaboration with experienced consultants can also help freshers understand how enterprise technology environments operate in real business situations.
Recommended Skills and Learning Resources
Candidates preparing for this role should focus on SQL fundamentals, database concepts, and basic scripting. These skills are useful when investigating application errors, understanding database-related issues, and improving troubleshooting efficiency. The following learning resources can help strengthen your technical foundation:
- SQL Course and Notes – Learn SQL queries, database fundamentals, and data retrieval.
- Python Course and Notes – Build basic scripting and programming knowledge.
Interview Preparation
Before attending the interview, revise Windows operating system fundamentals, networking concepts such as DNS and TCP/IP, SQL queries, application troubleshooting, and basic IT support processes. Also practise explaining technical problems in simple language, documenting troubleshooting steps, and communicating professionally with customers. These resources can help you prepare: Service Desk Interview Questions and Answers for Freshers and Linux Commands and Interview Questions for Beginners.
Explore More Job Opportunities
Fresh graduates interested in technology and customer support can explore additional opportunities through these job categories:
- Latest IT and Private Jobs for Freshers
- Internship Opportunities for Students and Graduates
- Latest Government Job Notifications
How to Apply for Harris Computer Recruitment 2026
Interested and eligible candidates can apply online through the official Harris Computer careers portal. Follow these steps to submit your application:
- Click the Apply Now button provided below.
- Visit the official Harris Computer Workday recruitment page.
- Review the Associate Technical Support Consultant job description and eligibility requirements carefully.
- Check the application form and provide accurate personal, educational, and professional details.
- Upload your updated resume with your technical skills and academic qualifications.
- Review the information entered in the application form.
- Submit your application through the official recruitment portal.