Light & Wonder Recruitment 2026 | Associate Technical Support Engineer | Chennai & Bangalore

November 11, 2026 Admin

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Light & Wonder Associate Technical Support Engineer Jobs 2026 | Apply Online

Light & Wonder is inviting applications for the position of Associate Technical Support Engineer in India. This is a full-time, hybrid job opportunity with locations in Chennai and Bangalore. Candidates interested in application support, enterprise technical assistance, ticket management, and IT operations can explore this opening. The role focuses on Level 1 technical support, application access management, troubleshooting, and coordinating with internal development teams to resolve user issues.

This opportunity provides exposure to enterprise applications, ticketing platforms, remote troubleshooting, user access management, and IT service management processes. Candidates can develop practical experience in customer support, technical documentation, incident handling, and automation using programming or scripting skills. With an application deadline of November 13, 2026, interested applicants should review the requirements and submit their applications promptly.

Quick Job Snapshot

Company Name	Light & Wonder
Job Role	Associate Technical Support Engineer
Qualification	Not specified in the provided job description
Experience	Not specified in the provided job description
Eligible Batch	Not specified
Salary	Not disclosed by the company
Job Type	Full-Time
Work Mode	Hybrid
Job Locations	Chennai, India / Bangalore, India
Job Level	Level 1 Technical Support
Job Requisition ID	R322813
Date Posted	Posted Yesterday (as displayed in the listing)
Last Date to Apply	November 13, 2026

About Light & Wonder

Light & Wonder’s corporate team consists of talented professionals working across the enterprise to provide essential services and support organizational success. The corporate team works across different functions, helping maintain business operations and supporting the well-being of employees.

Role Overview

The Associate Technical Support Engineer will work as a Level 1 Technical Support Engineer, providing enterprise-level assistance to users. The primary responsibility is to monitor ticket queues, handle application access and termination requests, diagnose basic technical problems, and route unresolved or complex issues to the appropriate internal development teams.

The position involves registering service tickets, monitoring and analysing the health status of relevant applications, resolving basic technical issues, and using remote desktop connections to provide immediate assistance. The engineer will also communicate with end users through email and chat applications to answer straightforward application-related questions and guide users through basic functionality.

This role requires a combination of troubleshooting ability, customer service, documentation, and coordination skills. Knowledge of ticketing tools such as JIRA, BI tools, LDAP-based user and group access methodologies, and ITIL practices can be valuable. The job description also highlights the use of AI to streamline daily operations through Java, Python, or scripting skills for automation and bug fixes.

Key Responsibilities

Address tickets regarding application access and termination requests.
Route tickets to the internal development teams based on their complexity.
Assist users by walking them through basic application functionality.
Ask targeted questions to diagnose reported technical problems.
Conduct remote troubleshooting to investigate and resolve user issues.
Monitor ticket queues and handle incoming support requests.
Register service tickets and monitor the health status of relevant applications.
Resolve basic technical issues and escalate unresolved problems to appropriate internal development teams.
Use remote desktop connections to provide immediate technical assistance.
Communicate with end users through email and chat applications to provide quick answers to simple application issues.

Required Skills and Eligibility Criteria

According to the supplied job description, candidates should demonstrate strong troubleshooting, customer service, and communication abilities. The following skills and knowledge areas are highlighted:

Excellent problem-solving skills.
Strong technical documentation skills.
Knowledge of ticketing tools, with JIRA preferred.
Understanding of BI tools.
Knowledge of LDAP user and group-based access methodologies.
Proven customer service skills.
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
Good verbal and written communication skills.
Ability to diagnose basic application and technical issues.
Understanding of ticket registration, monitoring, and escalation processes.
Ability to conduct remote troubleshooting and assist end users.

Preferred Technical Skills and Automation Knowledge

Light & Wonder also highlights the use of AI to streamline day-to-day operations. Candidates with programming and scripting knowledge may be able to contribute to automation activities, bug fixes, and support process improvements.

Java programming fundamentals.
Python programming and scripting.
Basic scripting and automation knowledge.
Ability to use AI to streamline routine operational tasks.
Problem-solving skills for identifying and fixing technical issues.

Important: The supplied listing does not specify a mandatory degree, minimum experience, or eligible graduation batch. Candidates should verify any additional eligibility conditions on the official application page.

Light & Wonder Salary Insights

The official job description does not disclose the salary for the Associate Technical Support Engineer position. Therefore, no specific salary figure can be confirmed from the supplied listing. The compensation package may depend on the candidate’s experience, technical knowledge, location, and the company’s internal salary structure. Applicants should confirm the offered CTC, benefits, and other compensation details during the recruitment process.

Why This Role Is a Good Career Opportunity

The Associate Technical Support Engineer position can help candidates develop practical experience in enterprise application support, ticket management, user access administration, and technical troubleshooting. Working with JIRA, LDAP, BI tools, ITIL methodologies, and automation technologies can strengthen skills that are useful across IT operations and technical support careers. Professionals gaining experience in this area can explore future opportunities such as Technical Support Engineer, Application Support Analyst, IT Service Desk Engineer, IT Operations Analyst, Application Administrator, or Support Automation Engineer. Exposure to Java, Python, and AI-assisted operational improvements can also provide a useful foundation for developing technical automation skills.

Recommended Skills and Learning Resources

Candidates preparing for this opportunity should focus on programming fundamentals and scripting knowledge, particularly if they want to contribute to automation and operational improvements. The following resources can help strengthen relevant technical skills:

Python Course and Notes – Learn Python fundamentals and scripting concepts for automation.
Programming in Java Course – Understand Java programming fundamentals and improve problem-solving skills.

Interview Preparation

Before attending the interview, revise technical support fundamentals, ticket lifecycle management, JIRA, LDAP user and group access, ITIL concepts, remote troubleshooting, and basic application functionality. Candidates should also prepare practical examples of diagnosing technical problems, documenting incidents, handling customer queries, and escalating unresolved issues. If you have programming knowledge, revise Java or Python fundamentals and prepare examples of simple automation tasks. These resources can help: Service Desk Interview Questions and Answers for Freshers and Basic Introduction in Interview.

Explore More Job Opportunities

Candidates looking for additional career opportunities can explore the following sections of our job portal:

How to Apply for Light & Wonder Recruitment 2026

Interested candidates can apply online through the official Light & Wonder careers portal. Follow these steps to complete your application:

Click the Apply Now button provided below.
Visit the official Light & Wonder Workday recruitment page.
Open the Associate Technical Support Engineer job listing.
Review the job description, location options, and eligibility requirements.
Complete the online application form with accurate personal and professional information.
Upload your updated resume highlighting relevant technical support, programming, troubleshooting, and communication skills.
Review your application details carefully.
Submit your application before the November 13, 2026 deadline.

Apply Now – Light & Wonder

Frequently Asked Questions (FAQs)

1. What qualification is required for the Light & Wonder Associate Technical Support Engineer job?

The supplied job description does not mention a specific educational qualification. Candidates should check the official application page for any additional education or eligibility requirements.

2. What is the salary for the Associate Technical Support Engineer position at Light & Wonder?

The salary has not been disclosed in the provided job listing. Applicants can confirm the compensation package during the recruitment process.

3. What are the job locations and work mode for this opening?

The position is listed as hybrid, with locations in Chennai, India, and Bangalore, India. It is a full-time opportunity.

Final Words

The Light & Wonder Associate Technical Support Engineer opening is an opportunity for candidates interested in enterprise technical support, application troubleshooting, and IT operations. Knowledge of JIRA, LDAP, ITIL, Java, Python, and automation can help candidates prepare for the responsibilities described in the listing. Since the application deadline is November 13, 2026, interested applicants should review the official requirements and submit their applications promptly. Continue exploring the latest IT jobs, building relevant technical skills, and preparing for interviews to improve your career opportunities. Visit our job portal regularly for more recruitment updates.