CGI Careers 2026 | Hiring Service Desk Associate | Bengaluru
CGI Careers 2026 | Hiring Service Desk Associate | Bengaluru
CGI has announced its Careers 2026 hiring for the role of Service Desk Associate at its Bengaluru location. This is a strong opportunity for BE/B.Tech, B.Sc (CS), and BCA graduates with 0–1 year of experience who want to start their career in IT Support and Infrastructure Services.
If you are customer-focused, technically curious, and willing to work in a fast-paced IT environment, this role can help you build a solid foundation in IT operations.
CGI
| Company Name | CGI |
| Role | Service Desk Associate |
| Qualification | BE / B.Tech / B.Sc (CS) / BCA |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | As per Company Standards (Market Avg: ₹4–7 LPA) |
| Experience | 0 – 1 Year |
| Location | Bengaluru |
| Job Type | Full Time |
About CGI
Founded in 1976, CGI is one of the largest IT and business consulting firms in the world. Operating across 21 industries in 400+ locations globally, CGI delivers scalable, sustainable, and outcome-based IT and consulting services to clients worldwide.
Job Description
As a Service Desk Associate, you will provide Level-1 (L1) IT support to end users. You will troubleshoot technical issues, manage tickets, and ensure smooth IT operations across the organization. This role is ideal for fresh graduates looking to begin their journey in IT support and infrastructure services.
Key Responsibilities
- Act as the first point of contact for IT-related issues via phone, email, or chat.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and applications.
- Perform password resets, account unlocks, and access management.
- Log, track, and resolve incidents within SLA timelines.
- Escalate complex issues to L2/L3 support teams.
- Document solutions and update the knowledge base.
- Deliver clear communication and excellent customer service.
Required Skills
- Understanding of computer fundamentals and operating systems.
- Basic networking knowledge.
- Knowledge of Windows troubleshooting and MS Office.
- Strong verbal and written communication skills.
- Good analytical and problem-solving abilities.
- Willingness to work in 24/7 rotational shifts.
Additional Benefits
- Training and certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
How To Apply For CGI Careers 2026?
Interested and eligible candidates can apply online through the official CGI careers portal.
If you want to build a long-term career in IT Support, Infrastructure, and Enterprise Services, this role at CGI is a solid starting point. Focus on strengthening your basics in networking, Windows troubleshooting, and communication skills before applying.
Good luck with your CGI job application.