eClerx Analyst Technical Support Jobs 2026 | Freshers Apply
eClerx Analyst Technical Support Jobs 2026 | Freshers Apply
eClerx is hiring for the position of Analyst – Technical Support (Outbound Voice) in Chandigarh. This opportunity is ideal for fresh graduates and early-career professionals who have strong communication skills, customer service aptitude, and an interest in troubleshooting technical issues while interacting directly with customers.
The role involves making outbound calls to customers who have reported technical problems, diagnosing issues, providing troubleshooting assistance, and ensuring complete resolution. Candidates will gain valuable experience in technical support, customer interaction, problem-solving, and CRM-based operations within a globally recognized organization.
Quick Job Snapshot
| Company Name | eClerx |
| Role | Analyst – Technical Support |
| Qualification | Bachelor’s Degree Preferred |
| Experience | Freshers & Experienced |
| Salary | ₹3.5 LPA – ₹5.5 LPA (Estimated) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Chandigarh |
| Department | Technical Support / Customer Operations |
Role Overview
As an Analyst in the Outbound Voice Technical Support team, you will connect with customers who have reported technical issues and help them resolve their concerns through effective troubleshooting and guidance. The position requires excellent communication skills, patience, and the ability to identify root causes of technical problems.
You will work with support tools, CRM systems, and internal teams to ensure customer issues are resolved efficiently. This role provides exposure to customer support operations, technical troubleshooting, and service excellence practices.
Key Responsibilities
- Make outbound calls to customers regarding reported technical issues.
- Listen carefully to customer concerns and diagnose problems accurately.
- Provide troubleshooting guidance and technical assistance.
- Explain solutions in a clear and easy-to-understand manner.
- Guide customers through step-by-step troubleshooting processes.
- Use support tools and resources to identify issues.
- Document customer interactions and resolutions accurately.
- Escalate unresolved issues to relevant support teams.
- Follow up with customers to ensure complete issue resolution.
- Maintain customer satisfaction throughout the support process.
- Adhere to company policies and operational procedures.
- Ensure accurate record maintenance within customer databases.
Required Skills / Eligibility
- Bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Problem-solving and analytical thinking abilities.
- Attention to detail.
- Ability to remain calm while handling customer concerns.
- Technical aptitude and willingness to learn new technologies.
- Good listening and comprehension skills.
- Basic computer proficiency.
- Team collaboration skills.
- Adaptability and willingness to work in a dynamic environment.
- Positive attitude and professional conduct.
Salary Insights
eClerx has not officially disclosed the salary package for this role. Based on similar Technical Support Analyst positions in the industry, candidates can expect an estimated salary ranging from ₹3.5 LPA to ₹5.5 LPA, depending on qualifications, communication skills, and prior experience.
Why This Role Is Good for Candidates
This position helps candidates build strong customer interaction, troubleshooting, communication, and technical support skills. The experience gained can open future opportunities in IT Support, Service Desk Operations, Technical Consulting, Customer Success, Operations Management, and Team Leadership roles.
Recommended Skills & Learning Resources
Developing technical and troubleshooting skills can improve career growth in support roles. Consider exploring these resources:
Interview Preparation
Prepare for communication assessments, customer handling scenarios, troubleshooting questions, and behavioral interviews. Review the Service Desk Interview Questions and Answers and the Complete Interview Guide for Freshers 2026.
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How to Apply for eClerx Analyst Technical Support Jobs 2026
- Click the Apply Now button below.
- Visit the official eClerx careers portal.
- Review the job requirements carefully.
- Prepare an updated resume highlighting communication and technical skills.
- Complete the online application form.
- Upload all required documents.
- Submit your application.
- Monitor your email for interview updates.
FAQ
Q1. Can freshers apply for the eClerx Analyst role?
Yes, freshers with strong communication skills and technical aptitude are eligible to apply.
Q2. Is prior technical support experience mandatory?
No, prior experience is preferred but not mandatory for eligible candidates.
Q3. What is the primary responsibility of this role?
The role focuses on outbound technical support, troubleshooting customer issues, and ensuring satisfactory resolutions.
Final Thoughts
The eClerx Analyst Technical Support role offers an excellent starting point for graduates interested in customer support and technical operations. With exposure to troubleshooting, CRM systems, communication management, and customer engagement, candidates can build a strong foundation for long-term career growth in the technology and service industries. Keep upgrading your technical skills, prepare thoroughly for interviews, and stay connected for more fresher job opportunities.