HCLTech Recruitment 2026 | Hiring Analyst (Support & Operations) | Chennai
HCLTech Recruitment 2026 | Hiring Analyst (Support & Operations) | Chennai
HCLTech has announced its Recruitment 2026 drive for the role of Analyst (Support & Operations) at its Chennai location. This is an excellent opportunity for fresh graduates (0–1 year experience) who want to begin their career in IT support, remote desktop services, and operations management.
If you are customer-focused, technically inclined, and ready to work in a fast-paced support environment, this role can help you build strong foundational IT skills.
HCLTech
| Company Name | HCLTech |
| Role | Analyst (Support & Operations) |
| Qualification | Any Graduate |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | As per Company Standards (Market Avg: ₹3.5–6 LPA) |
| Experience | 0 – 1 Year |
| Location | Chennai |
| Job Type | Full Time |
About HCLTech
HCLTech is a global technology company with more than 218,000 professionals across 59 countries. The company delivers digital, engineering, cloud, and AI-driven solutions across industries including Financial Services, Manufacturing, Healthcare, Telecom, Retail, and Public Services.
Job Description
As an Analyst (Support & Operations), you will provide Level-1 (L1) remote desktop support to customers. You will resolve hardware, software, and network-related issues while adhering to SLA guidelines and quality standards.
This role focuses on delivering excellent customer experience and maintaining operational efficiency.
Key Responsibilities
- Provide Level-1 remote desktop support via phone, email, or chat.
- Diagnose and resolve hardware, software, and network issues within SLA timelines.
- Ensure adherence to quality standards and regulatory policies.
- Maintain high CSAT through First Call Resolution (FCR).
- Keep average handling time (AHT) within defined limits.
- Update worklogs accurately and follow escalation procedures.
- Route complex issues to Level-2 and Level-3 support teams.
- Contribute to knowledge base updates and continuous self-development.
Required Skills
- Strong communication skills (verbal & written).
- Basic understanding of hardware, software, and networking concepts.
- Ability to work in shifts and handle ticket-based environments.
- Customer-centric mindset.
- Good analytical and problem-solving abilities.
How To Apply For HCLTech Recruitment 2026?
Interested and eligible candidates can apply online through the official HCLTech careers portal.
If you want to build a stable career in IT support and operations with a global technology company, this opportunity at HCLTech is a strong starting point. Strengthen your fundamentals in networking, troubleshooting, and customer communication before applying.
Good luck with your HCLTech job application.