Infosys BPM Service Desk Engineer Recruitment 2026 | BE/BTech Freshers Apply
Infosys BPM Service Desk Engineer Recruitment 2026 | Freshers Apply
Infosys BPM has announced hiring for the role of Service Desk Engineer at its Pune delivery center. This opportunity is designed for BE/BTech graduates who want to start their careers in IT support, technical troubleshooting, and service desk operations while working with one of India’s leading technology organizations.
The role offers hands-on exposure to Office 365 support, ticket management systems, customer interaction, and enterprise IT environments. Selected candidates will undergo a fully sponsored two-month training program at Mysore before being deployed to the Pune office.
Quick Job Snapshot
| Company Name | Infosys BPM |
| Role | Service Desk Engineer |
| Qualification | BE / BTech |
| Experience | 0 – 1 Year |
| Eligible Batch | Recent BE/BTech Graduates |
| Salary | ₹2.4 LPA – ₹2.6 LPA |
| Job Type | Full Time, Permanent |
| Work Mode | Work From Office |
Role Overview
The Service Desk Engineer role focuses on providing Level 1 (L1) technical support to international clients. Candidates will troubleshoot Office 365 issues, manage support tickets, communicate with users, and ensure timely resolution of technical concerns. The position serves as an excellent entry point into enterprise IT support and infrastructure services.
During the initial training period, candidates will learn support processes, ticketing systems, troubleshooting methodologies, and customer service best practices. After successful completion of training, they will support global clients from the Pune delivery center.
Key Responsibilities
- Provide timely Level 1 technical support to international customers via phone.
- Troubleshoot and resolve Office 365 related technical issues.
- Support Microsoft products and end-user environments.
- Manage incident tickets using ticketing tools.
- Escalate complex issues to appropriate technical teams.
- Maintain technical documentation and knowledge base articles.
- Monitor ticket progress and ensure SLA compliance.
- Analyze customer feedback and recommend process improvements.
- Collaborate with internal support and engineering teams.
- Deliver excellent customer service while maintaining quality standards.
Required Skills / Eligibility
- BE/BTech graduates only.
- 0–1 year of technical support experience or basic IT support knowledge.
- Good understanding of Office 365.
- Knowledge of ticketing tools is preferred.
- Strong English communication skills.
- Good problem-solving and troubleshooting abilities.
- Willingness to work in rotational shifts.
- Ability to interact professionally with international clients.
- Immediate joiners are preferred.
- Strong learning mindset and customer-focused approach.
Salary Insights
Infosys BPM has officially mentioned a salary range of ₹2.4 LPA to ₹2.6 LPA for this position. In addition to the salary, candidates receive company-sponsored training, accommodation during training, cab facilities, professional development opportunities, and long-term career growth within the Infosys ecosystem.
Why This Role is Good for Candidates
This role provides an excellent foundation for careers in IT Support, System Administration, Cloud Support, Infrastructure Services, Microsoft Technologies, and Service Management. Freshers gain real-world exposure to enterprise support environments, customer handling, troubleshooting methodologies, and global service delivery processes, making it a strong stepping stone into the IT industry.
Recommended Skills / Learning Resources
Interview Preparation
Candidates should prepare Office 365 basics, IT support concepts, troubleshooting scenarios, customer handling situations, and communication-based questions. Review IT Support and HR Interview Questions to improve your interview performance.
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How to Apply for Infosys BPM Service Desk Engineer
- Click the Apply Now button below.
- Review the complete job requirements and eligibility criteria.
- Prepare an updated resume highlighting technical support and Office 365 knowledge.
- Apply through the official application portal.
- Attend the virtual interview through Microsoft Teams.
- Complete the selection process and training formalities.
Frequently Asked Questions
Who can apply for the Infosys BPM Service Desk Engineer role?
Only BE/BTech graduates with 0–1 year of experience or basic technical support knowledge are eligible to apply.
What is the salary offered for this position?
The official salary range for this role is ₹2.4 LPA to ₹2.6 LPA.
Is training provided before deployment?
Yes. Selected candidates will undergo a fully sponsored two-month training program in Mysore, including accommodation and training-related expenses.
Final Thoughts
The Infosys BPM Service Desk Engineer role is an excellent entry-level opportunity for BE/BTech graduates interested in IT support and enterprise technology services. With structured training, international client exposure, and clear career progression opportunities, this position provides a solid platform to launch a successful IT career. Keep improving your technical support knowledge, cloud fundamentals, and communication skills to maximize your future growth opportunities.