Oracle Support Engineer 1 Recruitment 2026 – Bengaluru | 0–2+ Years

Oracle Support Engineer 1 Recruitment 2026 – Bengaluru | Technical Support Job

Oracle is inviting applications for the position of Support Engineer 1 in Bengaluru, Karnataka. This opportunity is suitable for candidates with 0 to 2+ years of experience who have technical aptitude and knowledge of SQL, troubleshooting, problem-solving, collaboration, and incident management. Applicants must be able to read, write, and speak English.

The role provides an opportunity to work in Oracle’s Services and Support organization, assisting customers with technical questions and basic product-related issues. Selected candidates will gain exposure to customer support, service request management, technical documentation, issue resolution, and AI-assisted support tools while developing their understanding of Oracle products and cloud technologies.

Oracle Support Engineer 1 – Job Overview

Company	Oracle
Job Role	Support Engineer 1
Job Identification	349169
Job Category	Services and Support
Location	Bengaluru, Karnataka, India
Qualification	Not specified in the supplied listing
Experience	0 to 2+ years
Eligible Batch	Not specified
Salary	Not disclosed
Job Type	Regular Employee
Role Type	Individual Contributor
Work Mode	Not specified
Language Requirement	English – read, write, and speak
Security Clearance	Not required

About the Oracle Support Engineer 1 Role

As a Support Engineer 1, you will serve as a point of contact for Oracle customers, handling inquiries through phone, electronic channels, or in-person communication. You will provide technical assistance by answering product-related questions, troubleshooting common issues, and helping customers reach suitable resolutions.

The role also involves researching and testing reported technical issues, maintaining service request documentation, learning to prepare Knowledge Base articles, and collaborating with experienced engineers. You will gradually develop an understanding of Oracle product ecosystems and customer environments while learning to use automation and AI assistance to identify the root causes of common issues.

Key Responsibilities

1. Customer Support and Advocacy

• Serve as a point of contact for customers and help build customer relationships.
• Handle customer inquiries through phone, electronic, or in-person communication.
• Provide technical support by answering questions and troubleshooting simple issues related to assigned Oracle products.

2. Technical Problem-Solving and Resolution

• Use a basic understanding of problem resolution, which may include fix delivery and product certification, to research, recreate, and test technical issues reported by customers in assigned product areas.
• Identify suitable resolutions with minimal guidance.
• Follow up on customer service requests, communicate resolutions, and ensure reported issues are resolved.
• Escalate complex customer technical issues to the appropriate technical teams when required.
• Coordinate with experienced peers to report design, reliability, and maintenance problems or bugs.
• Support the resolution of routine issues through roll-up coordination.

3. Technical Support Documentation

• Document activities in service requests and product documentation through resolution.
• Learn to use troubleshooting guides and Knowledge Base articles.
• Learn to prepare troubleshooting guides and create Knowledge Base articles for resolved issues.

4. Technical Support Collaboration

• Develop a deeper understanding of assigned Oracle product ecosystems and customer environments.
• Assist internal teams and stakeholders with different customer situations and technical issues.

5. Support Process Improvement

• Learn to use automation and tooling, including AI assistance, to discover the root causes of common issues.
• Begin identifying potential improvements to support processes, workflows, guidelines, and best practices based on customer feedback and operational insights.

6. Performance Monitoring and Additional Responsibilities

• Monitor and execute individual support service performance metrics with some guidance.
• Provide oral and verbal translation services for technical and non-technical inquiries about products and services, with guidance, when needed.

Core Responsibilities

• Planning and Execution: Complete assigned tasks and monitor timelines to ensure timely delivery according to project requirements. Follow instructions to prioritize work and adjust when resources or timelines change.
• Collaboration and Partnership: Work with team members to understand expectations and contribute to shared objectives. Develop an understanding of business, stakeholder, and customer needs with guidance.
• Problem Solving: Follow standard procedures to identify and escalate issues to senior team members. Collect and review basic data or information to troubleshoot common errors.
• Continuous Learning: Build knowledge and learn new skills and tools aligned with industry trends and best practices. Incorporate feedback and participate in training to improve technical capabilities.
• Continuous Improvement: Begin identifying ways to improve the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Required Skills

Oracle has listed the following skills for the Support Engineer 1 position:

• Collaboration
• Incident Management and Response
• Problem Solving
• SQL
• Troubleshooting

Candidates should also be comfortable communicating technical information, investigating common software issues, documenting support activities, and working with customers and internal teams.

Salary Insights

Oracle has not disclosed the salary or compensation range for this Support Engineer 1 position in the supplied job listing. The actual package may depend on the candidate’s skills, experience, and the company’s compensation structure. Applicants should confirm salary details during the official recruitment process rather than relying on unverified online estimates.

Why Consider This Oracle Opportunity?

This position can be a valuable entry point for candidates interested in technical support, enterprise software, and cloud technology. It offers exposure to customer-facing troubleshooting, SQL, incident management, service requests, technical documentation, and AI-assisted support processes. Working with experienced peers can also help candidates strengthen their problem-solving, communication, and product-support skills for future opportunities in technical support, application support, database support, and IT service operations.

Recommended Skills and Learning Resources

Since SQL and technical troubleshooting are among the listed requirements, candidates can strengthen their fundamentals through these resources:

1. SQL Course and Notes

Learn SQL queries, joins, filtering, and database fundamentals that can help when investigating data-related technical issues.

Explore SQL Course and Notes

2. Python Course and Notes

Build basic programming and logical problem-solving skills that can support your understanding of technical systems and troubleshooting workflows.

Explore Python Course and Notes

Interview Preparation

Prepare for questions related to SQL, troubleshooting, incident management, customer communication, and problem-solving. Practise explaining how you would investigate an issue, collect relevant information, identify a possible cause, document your findings, and escalate a complex problem.

Technical Support Interview Questions

Read Service Desk and IT Support Interview Questions

SQL Interview Preparation

Explore SQL Interview Questions and Answers

Related Job Opportunities

Explore more opportunities through these job categories:

1. Latest Private Jobs

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2. Internship Opportunities

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3. Government Jobs

Explore Latest Government Job Updates

How to Apply for Oracle Support Engineer 1

1. Visit the official Oracle careers page using the application link below.
2. Search for or open the Support Engineer 1 listing with Job Identification Number 349169.
3. Review the complete job description, required skills, experience range, and location.
4. Prepare an updated resume highlighting SQL knowledge, troubleshooting, incident management, problem-solving, communication, and relevant technical experience.
5. Complete the online application with accurate personal, educational, and professional details.
6. Review your information and submit the application through Oracle’s official careers portal.
7. Monitor your registered email and phone for recruitment updates from Oracle.

Important: The supplied listing does not specify an educational qualification, salary, eligible batch, application deadline, or work mode. Check the official portal for the latest availability and any additional application requirements.

Frequently Asked Questions (FAQs)

1. What is the experience requirement for Oracle Support Engineer 1?

The job listing specifies an experience range of 0 to 2+ years. Candidates should also have the required technical skills, including SQL, troubleshooting, collaboration, problem-solving, and incident management.

2. What is the salary offered for Oracle Support Engineer 1?

The salary has not been disclosed in the supplied job description. Candidates should confirm the compensation details through Oracle’s official recruitment process.

3. What are the qualification and work-mode requirements?

The supplied listing does not mention a specific educational qualification or work mode. The position is based in Bengaluru, Karnataka, and requires applicants to read, write, and speak English. Check the official job page for any further details.

Final Words

Oracle Support Engineer 1 is an opportunity for candidates interested in building a career in technical support and enterprise technology. The role combines customer communication, SQL, troubleshooting, incident management, documentation, and continuous learning. Candidates with relevant technical aptitude should review the official job requirements and apply through Oracle’s careers portal.

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