PhonePe Merchant Onboarding Specialist Hiring 2026 | Graduate Jobs
PhonePe Merchant Onboarding Specialist Hiring 2026 | Graduate Jobs
PhonePe is hiring candidates for the Merchant Onboarding Specialist opportunity. The job description focuses on customer experience operations, handling account and transaction-related queries, customer communication, issue resolution, and process improvement.
The selected candidate will interact with customers through phone and data channels, understand their concerns, follow defined processes, and work with internal teams to provide timely resolutions.
Quick Job Snapshot
| Company Name | PhonePe |
|---|---|
| Role | Merchant Onboarding Specialist |
| Qualification | Any Graduate (10+2+3) |
| Eligible Batch | 2023, 2024, 2025 & 2026 |
| Experience | Freshers / Experienced Candidates |
| Also Apply for | Ingram Micro Graduate Engineer Trainee Hiring 2026 | 2026 Batch |
About the PhonePe Opportunity
The PhonePe Customer Experience Operations team focuses on addressing problems customers encounter while using the platform. The team works to understand customer concerns, provide meaningful resolutions, and improve the overall customer experience.
The role offers exposure to different customer scenarios and requires candidates to communicate effectively, follow processes, and collaborate with relevant teams when escalation is required.
Key Responsibilities
- Act with integrity and maintain a customer-first approach.
- Handle PhonePe account and transaction-related queries.
- Work across phone and data support channels.
- Follow specified process guidelines to resolve customer issues.
- Build customer trust through professional interactions.
- Meet hourly and daily productivity goals.
- Use internal processes and resources to drive issue resolution.
- Escalate customer concerns to relevant teams when required.
- Recommend improvements to existing processes.
- Engage and educate customers about using PhonePe services effectively.
Qualification Requirements
- Graduation under the 10+2+3 education pattern is mandatory.
- Candidates should have strong written and verbal communication skills.
- Ability to communicate in English and Hindi is required.
- Multilingual skills in South Indian languages are preferred.
- Candidates should have good learning ability and customer orientation.
Communication Skills
Excellent written and verbal communication skills are important for this opportunity. Candidates should be able to understand customer concerns, communicate resolutions clearly, and handle objections professionally.
Customer Service Skills
The role requires a strong customer-first mindset. Candidates should be active listeners and be able to adapt their communication approach according to different customer situations.
Multitasking and Time Management
Candidates should be able to manage multiple responsibilities, prioritize tasks, and use their time effectively while meeting hourly and daily productivity expectations.
Teamwork and Adaptability
The selected candidate should be comfortable working as part of a team, receiving feedback, and adapting to changing customer situations. Flexibility between different communication channels is also important.
Language Requirements
Candidates should be able to speak in English and Hindi. Spoken and written knowledge of South Indian languages is considered an additional advantage.
Employee Benefits
Eligible full-time employees may receive insurance benefits, wellness support, parental support programs, mobility benefits, retirement benefits, and other company benefits according to applicable policies.
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Skills to Highlight in Your Resume
- Customer Service.
- Customer Experience.
- English Communication.
- Hindi Communication.
- Active Listening.
- Problem Solving.
- Query Resolution.
- Customer Relationship Management.
- Multitasking.
- Time Management.
- Team Collaboration.
- Process Adherence.
- Customer Education.
- Adaptability.
Why Consider This Opportunity?
The PhonePe opportunity is suitable for graduates interested in customer experience, customer support, operations, communication, and problem-solving roles.
Candidates with strong English and Hindi communication skills, active listening ability, customer orientation, and good time management skills can consider applying.
📘 Recommended Courses
🎯 Interview Questions and Preparation
🚀 Related Jobs & Opportunities
Candidates looking for similar Customer Experience, Customer Support, Operations, and graduate opportunities can explore the latest jobs and internships below:
- Cognizant Trainee Hiring 2026 | Freshers Jobs
- Canonical Graduate Sales Development Representative Hiring 2026 | Remote Job
How to Apply for PhonePe Merchant Onboarding Specialist Hiring 2026
Interested candidates can apply through the official PhonePe application portal. Before applying, prepare an updated resume highlighting customer service, communication, active listening, problem-solving, multitasking, and language skills.
- Click the Apply Now button below.
- Open the official PhonePe application page.
- Review the complete job description and requirements.
- Enter accurate personal, educational, and experience details.
- Highlight customer service and communication skills.
- Mention English, Hindi, and additional language skills.
- Upload your updated resume.
- Review the application and submit it.
Frequently Asked Questions (FAQs)
1. What qualification is required for the PhonePe role?
Graduation under the 10+2+3 education pattern is mandatory for this opportunity.
2. What language skills are required?
Candidates should be able to communicate in English and Hindi. Spoken and written knowledge of South Indian languages is preferred.
3. What are the key responsibilities of this role?
The role involves handling account and transaction-related queries, supporting customers through phone and data channels, resolving issues, escalating concerns when required, and educating customers about PhonePe services.
Conclusion
The PhonePe Merchant Onboarding Specialist opportunity is suitable for graduates interested in customer experience, customer support, communication, and operations roles.
Candidates with strong communication skills, customer orientation, active listening ability, multitasking skills, and proficiency in English and Hindi can apply through the official PhonePe application portal.