Zones Off-Campus Drive 2025 Hiring Service Desk Analyst | Bachelor’s Degree
Zones Off-Campus Drive 2025 Hiring Service Desk Analyst | Bachelor’s Degree
Zones has announced its Off-Campus Drive 2025 to hire fresh graduates for the role of Service Desk Analyst in Bangalore. This opportunity is ideal for candidates who want to start their IT career in technical support, customer service, and enterprise IT operations with a global IT services provider.
Zones
| Company Name | Zones |
| Role | Service Desk Analyst (L1) |
| Qualification | BE / B.Tech / BCA / MCA / B.Sc / M.Sc / M.Tech |
| Eligible Batch | 2023 / 2024 / 2025 / 2026 |
| Salary | ₹3,00,000 – ₹3,50,000 Per Annum |
The Service Desk Analyst role focuses on providing first-level IT support to global clients, resolving technical issues, and ensuring high customer satisfaction in a 24/7 support environment.
Job Description
As a Service Desk Analyst at Zones, you will provide remote technical support to customers and act as the first point of contact for IT-related issues. The role requires strong technical fundamentals, clear communication skills, and the ability to resolve issues efficiently at first contact.
Responsibilities
- Serve as the first point of contact for technical support via phone, chat, and email
- Provide core IT support to global clients in a 24/7 rotational shift environment
- Troubleshoot and configure desktop hardware, peripherals, and mobile devices
- Perform remote diagnostics and guide users through troubleshooting steps
- Install, configure, and support Windows operating systems and applications
- Create, document, and manage real-time support tickets within SLA timelines
- Escalate unresolved issues to higher-level support teams
- Maintain accurate records of issues, resolutions, and customer interactions
- Collaborate with team members using platforms like Microsoft Teams and Skype
- Deliver excellent customer service with strong multitasking skills
- Suggest improvements to support procedures and knowledge base articles
Requirements
- Any graduate degree (BE/B.Tech/BCA/MCA/B.Sc/M.Sc/M.Tech)
- 0–0.6 months of experience in IT Support (freshers can apply)
- Basic understanding of computer systems and technical troubleshooting
- Strong communication and customer service skills
- Ability to work in rotational shifts (24/7 environment)
- Willingness to work from the office
- Good problem-solving and multitasking abilities
Experience & Education
- Experience: 0–0.6 months in IT Support
- Education: Any graduate
About Company
Zones is a global IT services and solutions provider founded in 1986 and headquartered in Auburn, Washington. The company delivers IT hardware, software, and services across industries such as business, healthcare, and government. With operations in over 100 countries, Zones specializes in cloud solutions, data center transformation, workplace modernization, and cybersecurity services.
If you are a fresher looking to start your career in IT support and service desk operations, the Zones Off-Campus Drive 2025 is a strong opportunity.
Good luck with your job application at Zones.