Tech Mahindra Walk-In Drive 2026 – Customer Support Associate | Kolkata

Tech Mahindra Walk-In Drive – Customer Support Associate | Kolkata

Tech Mahindra is conducting a Walk-In Drive for Customer Support Associate – Voice Process in Kolkata, West Bengal. This opportunity is listed for candidates with 0–1 years of experience, with the job description specifically requiring a minimum of 12 months of BPO experience and graduation. Candidates with excellent verbal communication skills in English and Hindi, customer orientation, and the ability to work in a voice process environment can check the eligibility criteria and attend the interview.

The position is a full-time, permanent, work-from-office opportunity in the BPM/BPO industry. The recruitment process includes HR screening, a typing test, an operations round, Voice Versant assessment, and a client video-call round. The listed walk-in dates are October 28 to October 31, 2026, from 11:30 AM to 4:30 PM. Applicants should carry their updated CV, Aadhaar card or government ID, and the required educational and employment documents.

Tech Mahindra Walk-In Job – Quick Overview

Company	Tech Mahindra
Job Role	Customer Support Associate
Process	Voice Process / Customer Retention – Voice or Blended
Qualification	Minimum Graduation
Experience	Minimum 12 months of BPO experience required in the job description
Batch	Not specified
Salary – Experienced	₹2,80,000 per annum; ₹18,600 monthly in-hand as listed
Salary – Fresher Listing	₹2,30,530 per annum; ₹14,501 monthly in-hand as listed
Salary Type	100% fixed salary according to the listing
Job Type	Full-time, Permanent
Work Mode	Work From Office (WFO)
Location	DLF2, Block C, Rajarhat, Kolkata, West Bengal
Walk-In Dates	October 28–31, 2026
Interview Time	11:30 AM – 4:30 PM
Openings	10
HR Contact	Shalini – 7003193945

About Tech Mahindra

Tech Mahindra is an Indian multinational IT services and consulting company and part of the Mahindra Group. The company operates across technology and business services and provides opportunities in customer support, operations, IT, and other professional areas. This recruitment is for a customer support voice process role under the BPM/BPO category.

Job Role and Responsibilities

The selected candidates will work as Customer Support Associates in a voice or blended process. The role is associated with customer retention, customer care, and service operations. Candidates should be comfortable speaking with customers, understanding their concerns, and providing appropriate support while following process guidelines.

• Handle customer interactions through the assigned voice process.
• Communicate with customers in English and Hindi with clear verbal communication.
• Understand customer concerns and provide customer-oriented support.
• Follow the assigned process, operational guidelines, and quality requirements.
• Work in a domestic BPO process and support customer care activities.
• Maintain the required typing speed and accuracy for process-related tasks.
• Work according to the assigned shift schedule and operational requirements.
• Participate in HR, operations, client, typing, and voice assessment rounds during recruitment.

Eligibility Criteria

• Education: Minimum graduation is required.
• Experience: Minimum 12 months of BPO experience is mandatory according to the job description.
• Communication: Excellent verbal communication in English and Hindi without major mother-tongue influence (MTI) is required for the voice process.
• Customer Orientation: Applicants should have a customer-focused approach.
• Typing Speed: Minimum 30 words per minute with 90% accuracy.
• Shift Availability: Candidates must be ready to work in shifts scheduled between 6:00 AM and 12:00 AM. Night shift allowance is mentioned in the listing.
• Work Schedule: The listing describes a 10-hour day, consisting of 9 working hours and 1 hour of break.
• Leave Availability: Candidates should have no planned leave for the first three months after joining, as stated in the job description.

Important eligibility note: Although the listing displays 0–1 years of experience and provides a separate fresher payout, it also explicitly requires at least 12 months of BPO experience. Applicants should confirm their eligibility with the recruiter before attending, especially if they are fresh graduates without BPO experience.

Salary Details

The job listing mentions a fixed salary structure with separate payout figures for experienced candidates and freshers. Experienced candidates are listed at ₹2,80,000 per annum, with approximately ₹18,600 per month in-hand. The fresher payout is listed as ₹2,30,530 per annum, with approximately ₹14,501 per month in-hand. These are the figures supplied in the job post and should be confirmed with the recruiter during the interview. The listing describes the salary as 100% fixed.

Shift Timing and Work Conditions

This is a work-from-office role in Kolkata. The job description states that shifts may fall between 6:00 AM and 12:00 AM, with night shift allowance mentioned. The workday is described as 10 hours in total, including 9 hours of work and a 1-hour break. Candidates are also asked to avoid planned leave for the first three months after joining. Review these conditions carefully before attending the walk-in interview.

Interview Process

The recruitment process includes the following rounds:

1. HR Round: General screening and candidate checks.
2. Typing Test: Assessment of typing speed and accuracy.
3. Operations Round: General operations and process-related evaluation.
4. Voice Versant: Voice assessment, with V4 and above specified in the listing.
5. Client Round: Client interview through video call.

Prepare to discuss your previous BPO experience, customer-handling skills, communication abilities, shift flexibility, and reasons for applying. Practice speaking clearly in English and Hindi and take typing tests to check whether you can meet the stated 30 WPM requirement with 90% accuracy.

Documents Required for Walk-In

• Updated CV or resume.
• Aadhaar card or another government ID card.
• Educational marksheets.
• PAN card.
• Offer letter, experience letter, and last three months’ payslips – required for experienced candidates only.

The listing also asks candidates to mention the consultancy name and HR name at the top of their CV. Since this is a third-party job listing, confirm the consultancy details and interview instructions with the contact person before sharing documents. Carry original documents for verification and copies if requested.

Walk-In Interview Date, Time and Venue

Dates: October 28 to October 31, 2026
Time: 11:30 AM to 4:30 PM
Venue: Tech Mahindra, DLF2, Block C, Rajarhat, Kolkata – 700156, opposite Geetanjali.
Contact Person: Shalini
Contact Number: 7003193945

Address discrepancy to verify: The supplied listing mentions the interview venue as both the 3rd Floor and the 1st Floor of Block C, DLF2. Confirm the correct floor with the recruiter before travelling. The listing also says to carry your CV and Aadhaar/government ID.

How to Attend the Tech Mahindra Walk-In

1. Check the eligibility criteria, particularly the graduation and 12-month BPO experience requirements.
2. Contact Shalini at 7003193945 to confirm the walk-in is active, the exact floor, and any consultancy-related instructions.
3. Prepare your updated CV, Aadhaar/government ID, educational marksheets, and PAN card.
4. Experienced candidates should also carry their offer letter, experience letter, and last three months’ payslips.
5. Reach the venue during the listed walk-in timing, from 11:30 AM to 4:30 PM, between October 28 and October 31, 2026.
6. Be prepared for HR screening, typing test, operations round, Voice Versant, and a client video-call round.

View Walk-In Details

Recruitment Safety: The supplied listing does not state that candidates must pay a recruitment fee. Do not pay money for interview scheduling, job confirmation, or selection. Verify the venue, recruiter identity, and consultancy instructions before sharing sensitive documents.

Relevant Courses to Improve Your Skills

• Python Course and Notes – optional learning for candidates interested in building basic technical skills alongside customer support.
• SQL Course and Notes – useful for learning database fundamentals and exploring future operations or technical support roles.

Interview Preparation

Focus on customer service scenarios, handling complaints, communication etiquette, and explaining your previous BPO experience. Practice a short self-introduction in English and Hindi, prepare examples of resolving customer issues, and revise typing accuracy. Be ready to explain your availability for the shift schedule and whether you can avoid planned leave during the first three months.

For additional practice, read the Interview Guide for Freshers and prepare for common HR questions, professional communication, and interview basics.

Related Job Opportunities

• Latest Private Jobs – explore more private-sector openings.
• Internship Opportunities – find internships and early-career roles.
• Latest Government Jobs – check government recruitment updates.

Frequently Asked Questions (FAQ)

1. What is the qualification required for Tech Mahindra Customer Support Associate?

Minimum graduation is required. The job description also states a minimum of 12 months of BPO experience, excellent English and Hindi verbal communication, customer orientation, and typing speed of 30 WPM with 90% accuracy.

2. What is the salary offered for this Tech Mahindra walk-in?

The listing mentions ₹2,80,000 per annum and ₹18,600 monthly in-hand for experienced candidates. It also lists ₹2,30,530 per annum and ₹14,501 monthly in-hand for freshers. The salary is described as 100% fixed, but candidates should confirm the applicable payout and eligibility with the recruiter.

3. Where and when is the walk-in interview?

The walk-in is listed for October 28–31, 2026, from 11:30 AM to 4:30 PM at Tech Mahindra, DLF2, Block C, Rajarhat, Kolkata – 700156, opposite Geetanjali. The listing gives conflicting floor details, so confirm the exact floor with Shalini at 7003193945 before visiting.

Stay Updated: Share this walk-in opportunity with eligible graduates and experienced BPO candidates in Kolkata. Follow ThePowerHunt for more job openings, walk-in interviews, internships, and recruitment updates.

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